Terms of Sales and Conditions
The company RBF SAS with a capital of € 1,000, registered in the RCS of Nîmes under the number: 84018507800028, (hereinafter "the Seller") makes available to its Customers via its website remove-before-flight.com (hereinafter the "Site") products or services (hereinafter the "Products" or Services ") It is hereby specified that the present General Conditions of Sale (hereinafter the" GTC ") exclusively govern the sales of Products or Services on the Site.
CONTACT INFORMATION
- Registered head office: 23 rue du Puech Radier, bât. 23, 34970 Lattes, FRANCE
- Email: contact@remove-before-flight.com
The user visiting the Site and who is potentially interested in the Products and Services offered, is invited to read these Terms and Conditions carefully.
He is invited to print them and / or to save them on a durable medium, before proceeding to an order on the Site.
The Customer acknowledges having read the Terms and Conditions and accepts them in full and without reservation.
Application of the GTC
The Seller reserves the right to modify at any time the GTC by publishing a new version of the latter on the Site. The Terms and Conditions applicable to the Customer are those in force on the day of his order on the Site.
This Website offers the online sale of the following products:
Communication objects (Goodies).
Access to the Site is free and is free for any Customer. The Customer declares to have taken knowledge of the present GTCS and to have accepted them by checking the box envisaged for this purpose before the implementation of the procedure of order on line. Checking this box will be deemed to have the same value as a handwritten signature on the part of the Customer.
Acceptance of these Terms and Conditions assumes that Clients enjoy legal capacity necessary for that. If the Client is a minor or does not have this legal capacity, he declares to have the authorization of a guardian, a curator or his legal representative.
The Customer recognizes the evidential value of the Vendor's automatic registration systems and, except for him to provide evidence to the contrary, waives any challenge in the event of litigation.
Article 1 - Prices and methods of payment
1.1 - Pricing
The prices of the Products and / or Services are indicated in euros or in US dollars excluding taxes.
RBF reserves the right to modify its prices at any time and to pass, if applicable, any change in the VAT rate in effect on the price of the Products or Services offered on the Site. However, the products will be invoiced on the basis of the prices in force at the time of the validation of order. The prices are posted except the participation in the expenses of treatment and forwarding.
In case of order to a country other than metropolitan France, the Customer is deemed to be the importer of the product concerned. For all products shipped outside the European Union and DROM-COM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of RBF. They will be the responsibility of the Customer and are the sole responsibility of the Customer, both in terms of declarations and payments to the competent authorities and bodies of your country. The Client is advised to inquire about these aspects with his local authorities.
1.2 - Penalties of delay
In the event of late payment by the Professional Client, the Seller may suspend all current orders, without prejudice to any other course of action.
Any sum not paid by the due date fixed by the present GTC results automatically, without formality or formal notice, from the day following the date of payment envisaged on the invoice, the application of penalties of delay of an equal amount the rate applied by the European Central Bank to its most recent refinancing operation plus ten points.
The Seller reserves the right to ask the Customer for an additional sum if the costs of incurred recoveries are greater than this amount.
This penalty is calculated on the amount inclusive of the sum due, and runs from the date expiry of the price without any prior notice being required.
In addition to compensation for late payment, a lump sum indemnity for recovery costs of 40 euros will also be due, automatically and without prior notice to the Customer.
Article 2 - Orders and customer account
2.1 - Customer account
In order to place an order, the Customer is invited to create an account (personal account).
The Customer must register by completing the form proposed at the time of the creation of the account, and undertakes to provide sincere and accurate information concerning his marital status and contact details, including his email address. The Customer may modify them at any time by logging into his account. He is responsible for updating the information provided.
To access his personal space and order history, the Customer must identify himself using his username and password that will be communicated to him after registration and are strictly personal. As such, the Customer prohibits any disclosure. Otherwise, he will remain solely responsible for the use that will be made.
The Customer may request unsubscription at any time by visiting the dedicated page or by sending an email to contact@remove-before-flight.com. This will be done within a reasonable time.
In case of non-compliance with the general conditions of sale and / or use, the RBF site will have the possibility to suspend or even close the account of a customer after formal notice sent electronically and remained ineffective.
Any deletion of the account, whatever the reason, causes the outright deletion of all personal information of the Client.
Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in case of maintenance, does not engage the responsibility of the Seller.
2.2 - Terms of payment
The Customer may place an order on this Site and may pay by:
- Credit card
- Wire Bank transfer
- Paypal
No data relating to the Customer's means of payment is collected by the Site. Payment is made directly to the bank or payment provider receiving payment from the Customer. In the case of payment by check or bank transfer, the delivery periods defined in the "Delivery" section of these T & Cs do not begin to run until the actual date of receipt of the payment by the Seller, the latter being able to provide proof by all means.
Purchase orders and invoices will be archived on a reliable and durable support constituting a faithful copy.
The records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
2.3 - Orders
The Customer can place an order:
- On the Internet: https://www.remove-before-flight.com
- By mail to: contact@remove-before-flight.com
Contractual information is presented in English and will be subject to confirmation resuming this contractual information at the latest at the time of your order confirmation.
2.4 - Payment deadlines
The price is payable in full, on the day of the order.
Article 3 - Validation of the order
The Customer declares to have read and accepted these Terms of Sale before placing your order. The validation of his order is therefore acceptance of these Terms of Sale.
Article 4 - Availability
The availability of the Products is indicated on the Site, in the description of each Product. In the possibility of unavailability of product after placing the order, the Customer will be informed. The order will be automatically canceled and no bank debit will be made.
Article 5 - Delivery
5.1 - General
The products are delivered to the delivery address that the Customer will indicate during the ordering process, except for delivery restrictions indicated on the order validation page by the customer.
The Site has no geographical limitation of delivery, orders can be shipped anywhere in the world. In the event of delivery of a Product outside the territory of the European Union and in the DROM-COM, the Customer declares himself the importer of the Product and agrees that in such case, the Seller may be physically unable to provide him with accurate information on the total amount of customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.
5.2 - Delivery times
Delivery times are given for information only. The Seller will endeavor to respect the deadline given when accepting the order but does not in any way assume its responsibility for the respect of any delivery deadline specified by the Customer.
In case of delivery by a carrier requiring an appointment with the Customer, the latter will contact the Customer as soon as possible to arrange a delivery appointment, 30 days at the latest from the date of your order confirmation. RBF can not be responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments by the carrier.
The customer is reminded that when he (or a third party designated by him) physically takes possession of the products ordered, the risk of loss or damage to the products is transferred to him.
Article 6 - Errors and Delays in Delivery
If the Customer's parcel is returned to the Seller by the Post Office or other postal service providers, the Seller will contact the Customer upon receipt of the parcel in return to ask him to follow up on his order. If the Customer has wrongly refused the parcel he can ask for the return by paying in advance the payment of postal charges for the new shipment. Postal fees must be paid even for orders whose shipping costs were offered when ordering.
In case of error of delivery or exchange any product to be exchanged or refunded must be returned to the Seller in its entirety and in perfect condition.
Any defect resulting from clumsiness or mishandling of the Customer can not be attributed to the Seller.
In case of delay of shipment, an email will be sent to the Customer to inform him of a possible consequence on the delivery time that has been indicated.
In case of late delivery, a new delivery time will be offers.
No refund can be requested by the Customer for non-compliance with a delivery time.
Article 7 - Reception
In case of reservations on the delivered product (for example: damaged parcel, already open ...), the Customer must immediately notify the carrier and RBF.
The Customer may refuse a package at the time of delivery if it finds an anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...); any anomaly must then be indicated by the Customer on the delivery note, in the form of handwritten reserves, accompanied by the signature of the Customer.
To exercise his right of refusal, the Customer will have to open the damaged or defective parcel (s) in the presence of the carrier and have him take back the damaged goods.
Failure to comply with these requirements, the Customer can not exercise his right of refusal, and the Seller will not be required to access the request for exercise of the right of refusal of the Customer.
Article 8 - Transfer of Ownership - Transfer of Risks
The acceptance of the purchase order by the Seller automatically entails the transfer of ownership of the Products ordered. Acceptance of the order form by the Seller automatically entails the transfer of risks on the Products ordered.
Article 9 - Right of withdrawal
No right of withdrawal will be granted to the Customer when ordering personalized key rings in accordance with article L. 221-28 of the consumer code: the right of withdrawal is excluded for the "supply of goods made according to consumer's specifications or clearly personalized".
Article 10 - Cancellation before delivery
The Seller authorizes Customers to cancel their orders as long as the production has not started.
Each sample will be charged to the Customers, the fee is 35€ (excl. tax) for one sample.
Once Customers agreed and gave approval after the Seller sent him the sample(s) photo(s), the cancellation is not possible anymore.
If the customer does not answer our e-mail for the sample approval, then, it is considered as approved the 8th day after sending our email and therefore cannot be subject to a cancellation or return.
Even if the production has not started, once a sample has been made and sent for approval to the Customers, it will be charged.
Article 11 - Liability
Seller's liability may be incurred only in the event of gross, intentional or fraudulent negligence. In all other cases, the Seller's liability can never be sought or committed by the Clients. The proposed products comply with the French legislation in force. RBF's responsibility can't be held liable for non-compliance with the legislation of the country where the product is delivered. It is the Client's responsibility to check with the local authorities the possibilities of importing or using the products or services he plans to order.
Article 12 - Intellectual Property
All texts, comments, works, illustrations, works and images reproduced or represented on the RBF Site are strictly reserved under copyright and intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use subject to different or even more restrictive provisions of the Code of Intellectual Property is permitted. Any reproduction or total or partial representation of the Site or all or part of the elements found on the Site is strictly prohibited.
The corporate names, trademarks and distinctive signs reproduced on the Site are protected by trademark law. Reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.
Article 13 - Disclaimer - Illicit Content
We strive to provide a functional online customization service and ensure that the personalized keyrings we produce meet our quality standards.
However, we disclaim any responsibility for key rings created without our control, and more particularly via the "Design Lab" tool, which contain insulting or discriminatory text or images, aimed at encouraging violence, of a political nature , racist, sexist or any other illicit content.
Submitting content that promotes hatred, discrimination, violence, or violates local and international laws and regulations is strictly prohibited.
We reserve the right to refuse any order that violates these rules or is contrary to our content policy.
Additionally, we will fully cooperate with relevant authorities in any investigation regarding illegal content submitted for the personalization of our products.
We therefore encourage our customers to use our personalization service responsibly and respectful of everyone's rights.
If you are in doubt about the legality or acceptability of any content, we encourage you to contact us for clarification.
Article 14 - Applicable Law - Disputes - Claims Processing - Mediation
Applicable law: This contract is subject to French law. The language of this contract is French. In case of dispute the French courts will be competent.
Complaint handling: For any complaint you can contact customer service at coordinates mentioned in the preamble of these conditions.
Attribution of jurisdiction: In case of difficulty occurring during the ordering or delivery of items sold on the Site, the Customer will first contact RBF to seek an amicable solution. The Customer has the option of using conventional mediation or any other alternative dispute resolution process. Any dispute resulting from the formation, interpretation or execution of this contract will be the exclusive jurisdiction of the courts within the jurisdiction of Nîmes notwithstanding plurality of defendants or warranty claim. Notwithstanding the foregoing, in the event of a dispute, pursuant to Regulation No 44/2001 of 22 December 2000:
- The Client can seize either the court of the place where he is domiciled, or the French courts,
- RBF will be able to seize the court of the place where the Customer is domiciled.
Mediation of consumer disputes: In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer may in any case resort to a conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution in case of dispute. In this case, the designated mediator is
Medicys 73 boulevard de Clichy, 75009 Paris
01 49 70 15 93
contact@medicys.fr
Online Dispute Resolution Platform: In accordance with Article 14 of Regulation (EU) No 524/2013, an online Dispute Resolution Platform has been set up by the European Commission, facilitating the independent and out-of-court settlement of online disputes between consumers and professionals of the European Union. This platform is accessible at the following link: https://ec.europa.eu/consumers/odr
Article 15 - Personal data
In addition to these Terms and Conditions, the site has a privacy and data management policy that describes how personal data is processed when the user visits the site, as well as how cookies are used. are used.
By browsing the site, the user declares having also read the policy of above mentioned confidentiality.